Privacy Policy – 777 Games Pakistan

1. Introduction

777 Games operates the online casino and sports betting platform at 777games.pw and through the associated mobile apps. When you use our platform — whether you are registering an account, making a PKR deposit, playing a slot game, placing a cricket bet during a PSL match, or simply browsing — we collect certain information about you. This policy is about that information: what we collect, why we collect it, how we keep it safe and how long we hold on to it.

We take privacy seriously. The information you share with us is used to run your account, process payments, prevent fraud and make the platform work better for you. We are not in the business of collecting data for its own sake or sharing it with people who have no legitimate reason to see it.

If you have questions about this policy at any time, our support team is available 24/7 and will be happy to help explain anything that is unclear. You can also request a copy of the personal data we hold on your account — see Section 9 for details on how to do that.

2. Data We Collect

The information we collect depends on how you use the platform. Below is a clear breakdown of the main categories of data we may hold about you:

We do not collect sensitive categories of personal data such as health information, religious beliefs or political views. We only collect what is genuinely needed to run a secure and functional gaming platform for Pakistani players.

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not process your information unless there is a legitimate reason to do so. The main purposes are:

• Account management — creating and maintaining your 777 Games account, processing login, resetting passwords and keeping your preferences saved.
• Payment processing — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other approved payment methods.
• Identity verification — confirming your age and identity to comply with our responsible gaming obligations and protect the platform from fraud.
• Fraud prevention and security — monitoring for suspicious activity, detecting multiple accounts and protecting players from unauthorised access.
• Customer support — investigating queries, resolving disputes and responding to your messages.
• Platform improvement — analysing how players use the site and app to improve performance, navigation and game selection.
• Promotions and bonuses — administering bonus offers, tracking wagering requirements and delivering PSL or cricket-specific promotions to eligible accounts.
• Responsible gaming — monitoring for patterns that might indicate problem gambling and enabling tools like deposit limits and self-exclusion.

4. Sharing Your Data

777 Games does not sell, rent or trade your personal information to any third party for marketing purposes. Full stop. However, to operate the platform properly, we do need to share certain data with trusted service providers who help us run it. Any third party we work with is required to handle your data securely and only for the specific purpose we have engaged them for.

The categories of third parties we may share data with include:

• Payment processors — JazzCash, Easypaisa, Raast and bank transfer infrastructure providers receive transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification services — providers that help us confirm your name, age and CNIC details during account verification.
• Fraud detection and security providers — services that help us detect suspicious account activity and protect genuine players.
• IT and hosting providers — companies that provide server infrastructure, database management and technical support for the platform.
• Analytics providers — tools that help us understand platform usage patterns so we can improve performance and user experience.

We may also disclose your information if required to do so by a valid legal obligation or court order. In such cases we will only share the minimum data necessary to fulfil the legal requirement.

5. Payment Data

When you make a deposit or request a withdrawal on 777 Games, your payment details are handled through secure, encrypted connections. We support JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other approved mobile wallets for Pakistani players. All transactions are conducted in PKR.

We store only the minimum payment information needed to process transactions and maintain a record for your account history. Full card numbers and mobile wallet PINs are never stored on our servers — payment credentials are processed directly by the relevant payment provider's secure systems.

• Transaction amounts, dates and reference numbers are retained in your account history.
• Payment method identifiers (such as the last four digits of a card or a JazzCash account number) may be stored to help you identify previous payment methods.
• Payment records are kept for the duration required for financial record-keeping and fraud prevention purposes.

If you believe there has been an unauthorised transaction on your account, contact our support team immediately. Do not share your JazzCash PIN, Easypaisa code or banking credentials with anyone, including 777 Games staff — we will never ask for your full payment credentials.

6. Cookies

777 Games uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in during a session and understand how players navigate the platform.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These handle session management, login state and security. You cannot opt out of these without stopping use of the platform.
• Functional cookies — remember your preferences such as language settings, last-played games and display options.
• Analytics cookies — help us understand which pages and features are most used, where players spend time and where technical issues occur. This data is aggregated and anonymous.
• Performance cookies — monitor platform load times and identify technical problems so we can fix them quickly.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform — for example, you may need to log in again more frequently. For mobile app users, equivalent data is managed through the app permissions on your Android or iOS device.

7. Data Security

We take reasonable and appropriate technical measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These include encrypted connections (HTTPS) across the platform, hashed password storage, access controls limiting which staff can view personal data, and regular security reviews of our systems.

Despite these measures, no online platform can guarantee absolute security. We strongly recommend that you protect your account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team.

• All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Account passwords are stored as cryptographic hashes — we never store plain-text passwords.
• Our team undergoes regular security training and only accesses player data on a need-to-know basis.
• We conduct periodic security assessments to identify and address potential vulnerabilities.

8. Data Retention

We keep your personal data only for as long as it is necessary for the purposes described in this policy. The specific retention period depends on the type of data and the reason it was collected.

• Account data — retained for the lifetime of your account plus a reasonable period after closure to handle any outstanding queries or disputes.
• Financial and transaction records — kept for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents — retained for the period required to satisfy our verification obligations, then securely deleted.
• Gaming and betting history — retained for the lifetime of your account and for a period after closure sufficient to resolve any disputes.
• Support communications — retained for up to three years so we have context if you contact us again about the same issue.
• Technical and usage data — typically retained in aggregated or anonymised form after a shorter period, as it is primarily used for platform improvements.

When data is no longer needed, it is either securely deleted or anonymised so it can no longer be linked back to you personally.

9. Your Rights

As a user of 777 Games, you have rights regarding the personal data we hold about you. We take these rights seriously and will respond to requests promptly. The key rights available to you are:

• Right of access — you can ask us to provide a copy of all personal data we hold about your account.
• Right to correction — if any of your personal information is inaccurate or out of date, you can ask us to correct it. Some details can be updated directly in your account settings.
• Right to deletion — you can request that we delete your personal data. Note that we may need to retain certain records (such as financial transaction history) even after account closure as described in Section 8.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances, for example if you dispute its accuracy.
• Right to data portability — you can request your data in a structured, commonly used format so you can transfer it elsewhere if needed.
• Right to withdraw consent — where we process data based on your consent (such as optional marketing communications), you can withdraw that consent at any time.

To exercise any of these rights, contact our support team with your request. We will verify your identity before processing the request and aim to respond within 30 days. There is no charge for making a data rights request.

10. Minors

777 Games is strictly an adults-only platform. Players must be at least 18 years of age to register an account, make deposits or participate in any betting or casino activity. We do not knowingly collect personal data from anyone under the age of 18.

During registration and at the point of first withdrawal, we carry out age verification checks. If we discover that an account belongs to someone under 18, that account will be closed immediately, all funds will be returned and the data will be deleted in accordance with our obligations.

If you are a parent or guardian and you believe a minor has registered an account on 777 Games without your knowledge, please contact our support team immediately so we can investigate and take appropriate action. We encourage responsible use of devices and parental controls to prevent access by minors.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we handle data, or to address legal and regulatory developments. When we make significant changes, we will notify registered players via the contact details on their account — typically by email or an in-platform notification.

The updated policy will be published on this page with a revised date shown at the top. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continuing to use 777 Games after a revised policy has been published means you accept the updated terms.

If you have concerns about any changes to this policy, please contact our support team before continuing to use the platform. We are always happy to explain what has changed and why.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with our support team. We are available around the clock and aim to respond to all privacy-related queries promptly.

You can reach us via live chat directly on the platform, or by email at [email protected]. For data access or deletion requests, please include your registered account email address and a brief description of your request so we can locate your records and respond efficiently.

We treat all privacy and data-related requests as a priority and will always handle them with care and confidentiality.